• In order to ensure the safety of all, the Residence Service has implemented various measures recommended by the Ministry of Education and Higher Education and the Public Health Department.
  • The cooperation of every people living in the residences is required to ensure a safe environment for all.

Directives for residents

  • We ask that you contact us to let us know if you have obtained a positive test result to COVID-19 so that we can take appropriate precautions.
  • Remember that you can contact assistance services at any time:
  • Info-Santé (Health line): 1 877 644-4545
  • Emergency: 911
  • Safety and Prevention Services: 
  • Emergency  - UL 555 or red telephones
  • Assistance and administration: 418 656-2131, ext. 408500 |  418 656-5555
  • Residence Office:
  • Residence advisor: 418 656-7777, ext. 400077


Directives for hotel guests

Before your arrival in residence

  • If you have symptoms or got a positive result to a COVID-19 test, you cannot come to the residences.

During the stay

  • Quarantines cannot be done in residences;
  • A tourist who receives a positive test result to a test or diagnosis of COVID-19 during his stay in the residences cannot stay there. Nights not consumed due to cancellation are refundable;
  • If you are at our premises upon receiving a positive test result to a test or diagnosis, please notify us as soon as possible so that we can begin a safe departure procedure.